AI-Human Interaction

The AI-Human Interaction group explores how humans interpret AI responses and how AI can better understand human intent. This group also encompasses AI for education, designing systems that enhance learning, personalize instruction, and improve educational access. By studying diverse user needs and developing data-driven personas, the group aims to make AI systems more intuitive, relatable, and trustworthy. Its work emphasizes communication, transparency, human-centered design, and educational impact to ensure AI serves people effectively and ethically.

Publications

What is User Engagement?: A Systematic Review of 241 Research Articles in Human-Computer Interaction and Beyond

Bernard J. Jansen, Kathleen Guan, Joni Salminen, Khloud Aldous, Soon-gyo Jung
Proceedings of the Conference on Human Factors in Computing Systems (CHI) (2025)

Cipherbot: A Learning Platform for AI-Augmented Education

Soon-Gyo Jung, Johanne Medina, Kholoud Aldous, Jinan Azem, Joni Salminen, Bernard J Jansen
Proceedings of the Augmented Humans International Conference (2025)

When Personas Talk to You: Evaluating the Evolution of User Personas from Static Profiles to Conversational User Interfaces

Ilkka Kaate, Joni Salminen, Soon-Gyo Jung, Trang Thi Thu Xuan, Jinan Y Azem, João M Santos, Bernard J Jansen
Proceedings of the ACM Designing Interactive Systems Conference (2025)

Human-centred artificial intelligence in progressive education: unravelling the benefits and challenges in Qatar’s HEIs

Bernard J. Jansen, Soon-gyo Jung, Ali Farooq, Joni Salminen, Kholoud Aldous, Pilira Stella Msefula, Amani Alabed, Salar M. Khan, Richard O’Kennedy
The Future of Education Policy in the State of Qatar, Singapore: Springer Nature (2025)

What is User Engagement?: A Systematic Review of 241 Research Articles in Human-Computer Interaction and Beyond

Bernard J Jansen, Kathleen W Guan, Joni Salminen, Kholoud Khalil Aldous, Soon-Gyo Jung
Proceedings of the Conference on Human Factors in Computing Systems (CHI) (2025)

Research-based/Supporting Tools

Cipherbot: AI-Powered Transformation of Learning

Cipherbot: AI-Powered Transformation of Learning

Experience AI-enhanced education with Cipherbot, a platform for teachers and students. Cipherbot, an AI chatbot, allows students to ask questions and get answers directly from…

METRIC​: Measuring Engagement Through Remote Interactions of Customers

METRIC​: Measuring Engagement Through Remote Interactions of Customers

METRIC is a tool for collecting, measuring, analyzing, and reporting the engagement of online systems through real interactions of customers or users, including real-time. METRIC…

Survey2Persona​

Survey2Persona​

Survey2Persona is a survey data analysis and visualization tool. It transforms numerical survey responses (e.g., Likert scale, Binary, or other categorical data) and associate demographic…

Acua

Acua

Acua is the organizing theme of our research efforts, focusing on audience, customer, and user analytics for an enhanced understanding of these populations for an…

People

Dr. Bernard James Jansen

Principal Scientist

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Soon-gyo Jung

Software Engineer

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Jinan Yousef Mohammad Azem

Research Assistant

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