What is User Engagement?: A Systematic Review of 241 Research Articles in Human-Computer Interaction and Beyond
Abstract
User engagement (UE) is widely discussed in HCI articles, but its definition, reliability, and application remain elusive. This research conducts a systematic literature review of 241 articles from 1993 to2023 to analyze how UE is defined and measured within the domain of HCI. Our findings reveal significant definitional inconsistencies that hinder UE’s practical application in HCI research and system design. Based on our findings, we recommend using UE as a categorical label rather than a unified construct until more systematic frameworks are established. We also highlight the need for diver-gent views of UE across HCI research communities as a valuable avenue to pursue. This divergent view approach can help HCI re-searchers focus on specific, measurable aspects of UE that align with specific community practices and norms. Our findings also suggest that until such a framework emerges, researchers should be aware of its limitations when using UE as a research construct.
Team
Tools
Acua
Acua is the organizing theme of our research efforts, focusing on audience, customer, and user analytics for an enhanced understanding of these populations for an organization. Our efforts concentrate on research for collecting, measuring, analyzing, and reporting digital data to enhance insights into the behavior of audiences, customers, and users, with the development of systems to support these activities central to the research.